Cancellation Policy

OceanCruise provides booking assistance for cruise travel. Cancellation and refund rules are set by the cruise operator or the third-party provider that issues the booking. Below is general guidance to help you understand common practices and how to request a cancellation.

Who sets cancellation rules?

The cruise operator or provider that confirms your reservation determines cancellation fees, deadlines, and refund timelines. OceanCruise helps by forwarding cancellation requests and communicating with providers, but we do not control their policies.

Typical cancellation principles

• Advance cancellations often incur lower fees; penalties typically increase as the departure date approaches.
• Promotional fares and special offers frequently include non-refundable deposits.
• Group bookings and holiday sailings often have stricter cancellation rules.

How to request a cancellation

1. Contact OceanCruise support via our Contact page or call +1 (833) 543-2021 with your booking reference.
2. We will forward your request to the provider and explain the provider's stated cancellation terms.
3. If the provider approves a refund, it will usually be returned to the original payment method; processing times vary by provider and bank.

Recommendations

• Review the provider's cancellation policy before confirming any booking.
• Consider purchasing travel insurance that covers cancellations for unexpected events.
• Keep booking confirmations and provider terms for reference when requesting changes or refunds.

If you have questions specific to a booking, contact our support team and provide your booking reference so we can assist you promptly.