Refund Policy

Our website provides assistance for cruise bookings. We help you search and request reservations with cruise operators and authorized travel providers. Refunds, cancellations and any penalties are determined by the provider that confirms your booking.

How refunds are handled

Because bookings are issued by cruise operators or third-party providers, refund eligibility and timelines vary by provider and fare type. Some fares include non-refundable deposits or fees. We do not control provider refund policies but will assist you in submitting a refund request when applicable.

Requesting a refund

• Contact us via the Contact page with your booking reference and details so we can forward your request to the provider.
• The provider will review the request and apply their cancellation and refund rules.
• If a refund is approved, it will typically be returned to the original payment method by the provider; processing times depend on their procedures and your bank.

Non-refundable items

Certain promotions, offers, and reduced fares may be non-refundable. Any non-refundable items will be indicated at booking and in the provider’s terms.

Changes, rescheduling and no-shows

Policies for changes or rescheduling vary by provider. No-shows are typically non-refundable. If you need to change travel dates, contact us as soon as possible and we will assist in contacting the provider.

Travel insurance

We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, and other unforeseen events.

Questions

If you have questions about a specific booking or refund, please use our Contact page to reach support. We will help connect you with the provider and provide status updates where possible.